Would you like to join Europe''s leading premium health and wellness group? Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team! As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset and breadth of knowledge to deliver a world class service to our members. You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly and monthly KPI''s . Please be aware shifts may vary - m orning , evening and weekend working will be required . " Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally. Our perks : Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App : Get paid on demand! Access to our Benefits Suite . About you: 1+ years'' experience with sales or membership in any sectorExperience with outbound calling in a fast-paced environmentExceptional customer service experience with live channels/office based workedHighly developed leadership qualities"with prior experience leading a team to meet ..... full job details .....