We are pleased to partner with a SaaS client in Oxford to recruit a permanent Customer Support Advisor to join the team. Paying up to £26,000 with 10% bonus. This is a hybrid role, in the office 2 days a week near Central Oxford. Key Responsibilities:Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.Verifying various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.Making 10-15 outbound calls a day to help guide customers through validation queries.Assisting with general inbound phone cover to help with customer support.Skills andamp; Experience: Previous experience in a customer service environmentWorking knowledge of data management and data analysisDemonstrable experience of process improvementProven track record of working to deadlines and targetsCustomer contact through inbound and high volume of outbound callsAbility to adapt to the needs of a growing businessRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and ..... full job details .....