OverviewConvene, a global leader in premium meeting, event, flexible office, and membership spaces, is seeking a full-time

AV Operations Manager

to join our Operations team in Central London. This role supports the property''s Technology Manager in all aspects of event planning, production, execution, and AV people operations. The

AV Operations Manager

will be instrumental in ensuring seamless technological delivery for all meetings and events, fostering a positive and efficient AV team environment. They will exemplify a passion for Hospitality, Events, and AV Technology, while cultivating a positive and inclusive employee culture. This individual will partner with and report directly to both the Technology Manager and the Venue Manager.

What You’ll DoThe AV Operations Manager delivers and supports technology services including networking, desktop support, audio, video, HSIA, webcasting, and basic lighting for corporate meetings and events. This role collaborates with customers, the AV Management Team, and property/event teams to ensure excellent meeting and client experiences.

Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.

Book staff and any additional AV equipment required to successfully execute an event.

Assist with troubleshooting AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.

Assist with Client Coordination in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival

Lead pre-program coordination with property teams, and the AV Team, ensuring that all their technological needs are met and in place for their arrival.

Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.

Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.

Supervise daily floor operations, lead room teams, oversee equipment, and support other ad hoc AV property functions.

Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.

Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations

Assist in any areas of daily operation.

Participate in collaborative project efforts with both the technology team and other departments.

Review and recommend updates to departmental SOPs on a quarterly basis.

Maintain and uphold Convenes cultural standards

Perform other duties as requested by management.

Show initiative and drive to solve problems.

Portray a polished, professional image according to Convene dress code standards.

What We Look For

3-4 years of experience in supporting AV and IT equipment and computer software systems.

Customer service or hospitality experience preferred.

Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.

Possess a basic understanding of Crestron and other central control systems.

Basic knowledge of data networking principles, architecture, and applications.

Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and servers.

Proficient in Microsoft Office, Google worksuite, and Apple iWorks suite of business applications.

Flexible, long, and weekend hours are sometimes required.

Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.

Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Ability to stand, sit, or walk for an extended period.

Ability to climb and work on a ladder for lengthy periods.

Equipment and Technical Qualifications

Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.

Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus

Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.

IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment

Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.

ControlFamiliarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus

Who We AreConvene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Note: Learn more at Convene.

Benefits

Health and Wellness: Private medical insurance, Subsidised eye care, Subsidised fitness membership, Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance: 25 days annual leave plus bank holidays, and company sick pay

Professional Development and Recognition: Continuous professional and personal development support, Employee recognition and reward programs to mark achievements and milestones

Community and Impact: Opportunities to volunteer, donate, and participate in community give-back initiatives

EEOConvene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality, Leasing Non-residential Real Estate, and IT Services and IT Consulting

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