Role Purpose

The Import Operator is responsible for managing and coordinating the end-to-end import process, ensuring timely delivery of goods while maintaining full compliance with customs and regulatory requirements. The role involves handling customs clearance, liaising with carriers, freight forwarders, and customers, and maintaining accurate records to support smooth and efficient international trade operations.

Key Responsibilities

• Coordinate and manage all aspects of import shipments from origin to final delivery.

• Handle-customs clearance-procedures, including document preparation, classification of goods (HS codes), and submission to HMRC/customs authorities.

• Ensure all shipments comply with local and international trade regulations.

• Communicate with shipping lines, airlines, freight forwarders, and hauliers to arrange timely collection and delivery of goods.

• Liaise with customers to provide shipment updates, resolve queries, and deliver excellent service.

• Monitor and track shipments to proactively address any delays or disruptions.

• Verify and process shipping documentation (commercial invoices, packing lists, certificates of origin, import licenses, etc.).

• Manage import entries, duty, VAT payments, and deferment accounts.

• Maintain accurate records of all import transactions for auditing and compliance purposes.

• Collaborate with internal teams (sales, warehouse, finance) to ensure seamless flow of goods.

• Investigate and resolve discrepancies, customs queries, or delays.

Skills & Qualifications

• Experience in-import operations and customs clearance-(essential).

• Strong knowledge of-Incoterms, customs procedures, and international shipping documentation.

• Proficiency in customs systems such as-CHIEF/CDS-(UK) or equivalent.

• Excellent organisational skills with the ability to prioritise and meet deadlines.

• Strong communication skills (verbal and written) for dealing with customers, carriers, and authorities.

• High attention to detail and accuracy in data entry and documentation.

• Ability to work independently as well as part of a team.

• Proficiency in Microsoft Office and logistics management software.

Key Attributes

• Customer-focused with a service-oriented approach.

• Problem solver who can remain calm under pressure.

• Proactive and adaptable to changing priorities.

• Integrity and commitment to compliance with trade regulations.