Overview

We’re on a mission to make money work for everyone.We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products - we want to solve problems and change lives through Monzo. Our TechOps team is the heart of Monzo, ensuring that every Monzonaut has the tools and support they need to do their best work. As the friendly face of this team, TechOps Support specialists are often the first point of contact for anyone needing help, whether it’s fixing a technical problem, setting up a new device, or getting a quick answer. We’re focused on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported. We don\u2019t just solve problems - we build a foundation of reliability and excellence that enables the entire company to thrive.You''ll be an experienced technically minded person, a mentor, a project owner, and the go-to specialist for all things TechOps Support.

Responsibilities

Supporting our Monzonauts - ranging from in person out of our offices or remotelySupport the team with computer onboarding sessions for our new MonzonautsActing as a point of escalation for complex incidents, providing clear communication and fast resolutionOwning technical standards for device management and SaaS administration, ensuring quality, scalability, and complianceShaping proposals and influencing our approach to security, tooling, and onboarding at scaleMentoring and guiding TechOps specialists, sharing knowledge and setting best practicesResearching and introducing new technologies and processes that improve the way Monzo worksBalancing hands-on technical work with strategic initiatives that drive our tools, practices, and services forwardYou have deep experience managing macOS and SaaS platforms at scale, including tools like Slack, Okta, Google Workspace, Notion, and Jamf MDMYou are confident in leading large projects and coordinating with multiple stakeholdersYou have experience running incident response and post-incident reviewsYou can mentor and coach others and are motivated to raise the standard of the teamYou can research and introduce new technologies to solve complex, cross-functional problemsYou have a track record of delivering improvements in scalability and resilience for internal IT environmentsYou are able to join our out of hours on call rota, for outside of business hours response (this comes with additional compensation)

Qualifications

Deep experience managing macOS and SaaS platforms at scale, including Slack, Okta, Google Workspace, Notion, and Jamf MDMConfident in leading large projects and coordinating with multiple stakeholdersExperience running incident response and post-incident reviewsAbility to mentor and coach others and raise the standard of the teamAbility to research and introduce new technologies to solve complex, cross-functional problemsTrack record of delivering improvements in scalability and resilience for internal IT environmentsWillingness to join an out-of-hours on-call rota (additional compensation)

Nice-to-haves

Familiarity with compliance and security standards for SaaS and endpoint managementExperience automating common tasks with code, APIs, or scripting languages

What''s in it for you

Salary range: £57,000 - £70,000, plus share options.This role is based in our London office; you’ll be expected to work from the London office at least 4 times a week, with some on-site work required. There is an option to work from home when needed, but this is not a remote position.Flexible working hours and a commitment to reasonable hours to do your job well, with some time to suit you and your team.£1,000 learning budget each year for books, training courses and conferences.

Application process

The application journey has 3 key steps:30-minute interview with the hiring manager2 hours of technical and behavioural interviewsThis process should take around 2-3 weeks. We aim to be flexible with your schedule.We have guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.For questions, please email businesshiring@monzo.com. We can also discuss accommodations for disability, neurodiversity, or other needs.We''ll close the role when we have enough applications for the next stage. Please submit your application as soon as possible.

Equal opportunities

Diversity and inclusion are a priority for us. We are an equal opportunity employer and consider all applicants without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status. You can read more in our Diversity and Inclusion Report and Gender Pay Gap Report.If you have a preferred name, please use it to apply. We don’t require full or birth names at application stage.Apply for this job

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