Overview

Location : Principality Branch, AbergavennyHours : 35Contract Duration : Full-Time, Fixed Term ContractHours : 35 - Talk to us about Flexible WorkingClosing Date : 07 September 2025BELONG.

There’s no place like Principality.Our home is your home. When you join the team, we will go further to bring you a warm welcome. From a friendly environment to a flexible benefits package designed around you, when it comes to belonging there is no place like Principality. We keep it flexible where possible; we encourage you to look after yourself; we support you in the communities we serve and help you do the same, and we promise to get better together.Some reasons you may want to consider working with us include an award-winning flexible/hybrid working policy, a 2022 UK Best Large Workplace for Women award, a refurbished hi-tech office in central Cardiff designed around colleague feedback, ranking for wellbeing in 2022, an extensive financial and wellbeing benefits package designed to put our people first, consistent colleague engagement scores, and supportive Networks. For more information, see Careers at Principality.Looking to build a meaningful career – even if you’re new to financial services? We’ve got you covered.At

Principality Building Society , we believe great people come from all backgrounds. We’re looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We’ll provide full training and support to help you succeed.Role: Senior Customer ConsultantYou’ll be the first point of contact for our members, ensuring they feel welcome, supported and valued, whether they visit us in-branch, by telephone or online.ResponsibilitiesWelcome and support customers in finding the right financial solutions.Deliver outstanding service that builds trust and long-term relationships.Mentor and support a team of Customer Consultants, helping them grow and develop.Step in for the Branch Manager when needed, contributing to the smooth running of the branch.Support customers over the phone and through our digital channels.Ensure the smooth running of daily branch operations in line with policy and procedures.Stay up to date with internal policies and regulatory requirements.Work collaboratively with colleagues across the branch network to deliver exceptional service.What we’re looking forA natural people person with strong communication skills.Comfortable working in a fast-paced, customer-focused environment.Ability to deliver outstanding customer service, either face-to-face or over the phone.A proactive attitude and willingness to learn and grow in the role.What we offerFull training – no financial background needed.Supportive team environment where you are encouraged to thrive.A career with a real purpose and impact.Ready to start your journey with us?Apply now and let’s build your future – together.“We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging”

– Inclusion Manager. See what our colleagues say about working here as well.

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