Customer Services Centre Officer

Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 12+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 18.51 per hour 
Job Ref: OR10342
 
The successful candidate will be the first point of contact for all enquiries handled by the Customer Service Centre via telephone and any front-facing services as required.
Responsibilities

• Serve as the initial contact for customer enquiries, ensuring a welcoming and professional interaction.
• Resolve customer enquiries through to completion, ensuring that all issues are dealt with efficiently and effectively.
• Facilitate a digital assistance front-line service to enable all residents to access online services.

Person Specification

• Possess a passion for customer service and the ability to work as part of a team.
• Have direct experience working in a fast-paced, multi-service contact centre.
• Demonstrate a proven track record of service knowledge relating to Housing, Repairs, Registration Services, Environmental Services, Highways, Planning, and other services directed to the call centre.

 
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.