Housing Referrals Administrator Location: Diss (with travel to head office in Bury St Edmunds) Salary: £26,788 per annum Contract: Permanent, Full time Hours: 9:00am to 5:00pm, Monday to Friday About the Role We''re looking for a proactive and people centred Housing Referrals Administrator to join our clients Housing and Support team. This is a varied and impactful position, balancing the needs of prospective customers, landlords, and partner agencies. You''ll be responsible for managing incoming housing referrals, delivering a successful matching service, and promoting additional services to landlords. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys building relationships. Key Responsibilities Review new applications, interview prospective customers and assess suitability in line with policies. Manage and deliver high quality landlord and tenant matches, ensuring positive outcomes. Provide virtual support to landlords and tenants during the first 6 months of their placement. Promote and sell cleaning and maintenance services to landlords. Ensure accurate documentation and compliance with policies. Maintain minimal empty home numbers, ensuring rooms are let efficiently. Support customers to access relevant services and secure accommodation. Work collaboratively with internal teams, external stakeholders, and commissioners. Produce high quality written reports for internal and external audiences. Take part in the on call ..... full job details .....