Head of Operations - Repairs & DLO

Location: East London
Rate: -700 per day (Inside IR35 - Umbrella)
Contract: 3-month rolling

We''re working with a London-based housing provider to appoint an experienced Head of Operations to bring grip, pace, and accountability to a busy repairs and DLO function.

This is a high-impact, hands-on leadership role. You''ll act as a key support to the operational lead, bringing structure to day-to-day delivery while driving performance across frontline teams.

• Act as a senior operational lead across the DLO and repairs service
• Provide direct support and oversight to frontline management and trade teams
• Take control of casework, escalations, and service issues
• Drive improvements in productivity, proactivity, and workforce performance
• Strengthen health & safety compliance and culture
• Embed better use of systems, processes, and operational controls
• Tackle behavioural and performance challenges with confidence
• Be a visible presence on the ground - credible with operatives and managers alike

• Proven track record leading repairs / DLO operations in a housing environment
• Background in the trades or someone who has come up through operational delivery
• Strong track record of stabilising underperforming services
• Comfortable managing complex, high-pressure operational environments
• Confident challenging poor performance and driving accountability
• Hands-on, pragmatic, and able to build trust quickly with frontline teams