Technical Support Engineer - Service Management We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You''ll be at the forefront of customer interaction-delivering exceptional support experiences through a combination of technical expertise, communication, and empathy. Hybrid working Inside IR35 Experience andamp; Technical Skills 2-4+ years of customer-facing technical support experienceStrong understanding of web application architectureExperience with one or more of the following: JavaScript, HTML, CSS, XML Experience with relational databases (eg MySQL, MariaDB, Oracle, PostgreSQL)Ability to write or debug JavaScript or other object-oriented codeHands-on experience with browser developer/debugging tools (eg Chrome DevTools, Edge/IE tools, Firebug) Key responsibilities Troubleshoot unexpected behaviours and provide clear, effective solutionsDeliver support multiple channels including web, chat, email, case systems, and phoneBuild trust with customers through strong communication and a customer-first mindsetUse diagnostic tools to identify root causes of technical issuesManage and prioritise your case workload efficientlyCollaborate with internal teams to resolve complex or escalated issuesContribute insights and feedback to improve products, processes, and customer experience Core Skills andamp; Attributes: Excellent written and verbal communication skillsStrong problem-solving and analytical thinkingAbility ..... full job details .....