We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral, working 37.5 hours per week from Monday to Friday.You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium-level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed. Your new role Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolvedDealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal proceduresCompleting health and safety and fire safety checks, updating and logging on systemActing as key point of contact for local communities, stakeholders, tenants and internal colleaguesAssisting tenants with benefit applications and ensuring income maximisationCompleting and reviewing individualised support plans and risk assessmentsFacilitating access to contractors as required and ensuring all health and safety concerns are addressed immediatelyProviding daily, weekly and monthly reports to the management teamWhat you''ll need to succeed Experience of working with vulnerable tenants, ideally within a supported housing ..... full job details .....