As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints.Glassolutions is part of Saint-Gobain Building Glass UKandI - the largest processor, distributor and repairer of glass and glazing systems in the UKWhat we''re looking for: Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:Strong communication skills to harvest business relationshipsHigh levels of initiative to think of creative solutionsDigital navigation to switch between systemsHigh attention to detail to get it right first timeAble to prioritise tasks and get to the most important bits firstA genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.What you will be doing:This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.Maintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied.Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency.Act as the customer advocate within the business, representing ..... full job details .....