Job Title:IT Support Analyst

Reports to: IT Operations Manager EMEAPosition: Permanent, Full time, OnsiteImagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.As part of our team, you''ll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you''ll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.In this role of IT Support AnalystKey AccountabilitiesTechnical Support and Issue ResolutionProvide first- and second-line support for hardware, software, and network issues.Troubleshoot and resolve incidents efficiently, escalating complex problems when necessary.Maintain accurate records of issues and resolutions using ticketing systems (e.g., GoToAssist, Jira).User Support and TrainingAssist end-users with IT-related queries and provide guidance on best practices.Deliver onboarding support and training for new employees on systems and tools.Create and maintain user documentation and knowledge base articles.System Monitoring and MaintenanceMonitor system performance and ensure uptime of critical IT services.Perform routine maintenance tasks such as updates, patches, and backups.Support asset management by tracking hardware and software inventory.Collaboration and Continuous ImprovementWork closely with other IT teams (e.g., infrastructure, security, applications, network) to resolve cross-functional issues.Participate in IT projects, including system upgrades and deployments.Identify opportunities to improve support processes and enhance user experience.

What We’re Looking ForTo thrive in this role, you should bring:Education and ExperienceDegreein Computer Science, Information Technology, or a related discipline preferredRelevantcertificationssuch as:CompTIA A+,Network+Microsoft Certified: Modern Desktop Administrator AssociateITIL Foundation(for understanding IT service management)2–5 years of hands-on experience in IT supportExperience with ticketing systems, remote support tools, and user account managementTechnical SkillsOperating SystemsWindows(especially Windows 10/11 and Windows Server)EAC, IntuneActive Directory (user account management, group policies)Hardware SupportDesktop/laptop setup and troubleshootingPrinter and peripheral device supportMobile device management (iOS/Android)NetworkingBasic understanding of TCP/IP, DNS, DHCPTroubleshooting LAN/WAN and Wi-Fi issuesVPN setup and supportSoftware and ApplicationsMicrosoft 365 (Outlook, Teams, Excel, Word, SharePoint)Remote support tools (e.g., GTA, Quick Support, SCCM)Ticketing systems (e.g., GoTo Assist, Jira Service Desk)Security and ComplianceAntivirus and endpoint protection toolsMFA (Multi-Factor Authentication) supportAwareness of data privacy and compliance standards (e.g., GDPR)Scripting and Automation (Optional but valuable)PowerShell or Bash scripting for automationBasic understanding of ITIL processesSoft SkillsStrong communication and interpersonal skillsProblem-solving and analytical thinkingPatience and empathy when dealing with usersTime management and prioritizationWhy Armstrong Fluid Technology?By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong''s commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we''ll build tomorrow’s solutions today.

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