Helpdesk Administrator Kent - Rochester Full Time Salary £28k - £32k depending on experience Summary NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious SETL - South East Trains Limited contract. Some of the key deliverables in this role will include: Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling.Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.Track / monitor SLA''s of reactive and PPM tasks.Track statutory compliance for the Hard FM Engineering team ensuring appropriate staff and / or service partners are mobilised in a manner to avoid non-compliance issues.Assist in the production of all operational, commercial, and client required contractual and compliance documentation.Coordinate the record keeping process to ensure the upkeep and updating of document control center.Assist with the production and up-keep of all contractual documentation.Working hours are 40 hours per week - Monday to Friday (1hr lunch) What we''re looking for: An experienced Administrator working to a high standard and ideally come from a customer service background. You will have the ..... full job details .....