Senior Customer Service Advisor / Training Support Officer
Location: 4 Regent Street, CB2 1BY
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 18.26 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

• Provide exceptional customer service support, addressing inquiries and resolving issues efficiently within the housing sector.

• Assist in the development and delivery of training programs for staff, ensuring high-quality service standards are maintained.

• Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.

• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.

• Support the Cambridge Town Council in implementing policies and procedures related to customer service and training.

• Ensure compliance with all legal and regulatory requirements, including data protection and confidentiality agreements.

• Review and update training materials regularly to align with the latest best practices and organizational changes.

Person Specifications

• Proven experience in a high-volume customer-facing role, preferably within the housing sector.

• Strong administrative skills with a keen attention to detail and accuracy.

• Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve inquiries.

• Demonstrated ability to coach and mentor team members, fostering a collaborative and supportive work environment.

• Numeracy skills, with the ability to handle financial information accurately.

• Training in Revenues & Benefits is highly desirable.

• Ability to work independently and as part of a team, managing time effectively to meet deadlines.

 
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