Operations and Customer Care Specialist - Dangerous Goods Focus Location: Remote Salary/Rate: Competitive, dependent on experience Are you a highly accurate, process-driven administrator looking for a role where compliance meets cutting-edge logistics? Wing is seeking a diligent Operations and Customer Care Specialist to be a pivotal part of their daily activities, focusing primarily on the critical area of Dangerous Goods (DG) compliance. This role requires exceptional attention to detail and a proactive approach to operational support.The Role: Detail and DeliveryThis is a key hybrid function where the bulk of your work will be administrative and focused on compliance checks, supported by vital customer care activities.Key Responsibilities:Dangerous Goods (DG) Compliance: Performing precise virtual tasks involved in processing DG consignments. This involves mandatory checking of the UN number and quantity and cross-referencing information to ensure absolute regulatory compliance.Operational Scheduling: Managing and adjusting back-end Partner Facility Operation and Availability schedules as required by the Flight Operations team (a simple, yet crucial task).Customer Support: Managing and triaging incoming US-based customer issues and enquiries via Salesforce tickets and customer service chats. Resolving issues and ensuring cases are closed out and documented.Reporting and Administration: Providing essential daily reporting on key metrics and operational issues. Performing ..... full job details .....