This 1st Line Support Engineer role offers a structured, supportive environment where you can build your technical skills, take ownership of real issues, and progress into more advanced technical responsibilities as your experience grows.1 Line Support Waterlooville 2 days a week remote £28,000 About the Role We''re looking for a reliable and customer-focused 1st Line Support Engineer to join a busy Service Delivery team. As the first point of contact for customers, you''ll play a key role in delivering a calm, structured, and professional support experience. This is an ideal opportunity for someone who enjoys solving problems, working within clear processes, and providing consistent, high-quality first-line IT support in a managed services environment. You''ll be responsible for handling incidents and service requests, keeping customers informed, and ensuring every interaction is clear, organised, and reassuring.What You''ll Be DoingActing as the first point of contact for IT support queriesManaging and resolving first-line incidents and service requestsLogging, categorising, and updating tickets accuratelyKeeping customers informed with clear and timely updatesEscalating more complex issues with structured handoversSupporting user administration tasks (e.g. joiners, movers, leavers)Identifying recurring issues and helping improve service efficiencyWorking within defined SLAs and established processesWhat We''re Looking ForEssential:Experience in first line support (ideally ..... full job details .....