My client is looking for a Cisco TAC Engineer Location: Hybrid - Chesire Duration: 6 months Inside IR35 - £negiotiable/day Key Responsibilities: Advanced Incident andamp; Problem Resolution Act as Tier-3/4 escalation for complex customer incidents across Cisco routing, switching, and security platforms. Troubleshoot and resolve:o Routing: BGP, OSPF, EIGRP, MPLS, VRF, EVPN/VXLANo Switching: STP, VTP, VLANs, LACP, Spine-Leaf fabricso Security: Firewalls (ASA/FTD), VPN/IPsec, ISE, AAAo Wireless: WLC, APs, 802.11 standardso SD-WAN/SASE environments Perform deep packet inspection, debug analysis, config audits, and system log reviews. Multi-Tenant MSP Operations Support multiple enterprise customers in a 24/7 global MSP environment. Own escalated incidents and ensure SLA compliance and communication. Conduct proactive configuration reviews, compliance checks, and platform tuning. Support network onboarding, migrations, life cycle upgrades, and change design. Escalation Management andamp; Vendor Collaboration Liaise with Cisco TAC and engineering teams for defect escalation and complex issues. Handle P1/critical outages, providing technical leadership on bridge calls. Deliver detailed Root Cause Analysis (RCA) and service improvement actions. For immediate consideration please apply online and contact Dominik Bart at Franklin Fitch ..... full job details .....