OverviewJoin to apply for the

Senior Customer Success Manager

role at

Optimizely .

At Optimizely, we''re on a mission to help people unlock their digital potential. We reinvent how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including HandM, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that''s empowering people to unlock their digital potential!

To get a sneak peek into our culture, find us on Instagram: @optimizely

IntroductionThe role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base. This role will be responsible for identifying new software and services opportunities within the client base while driving renewals performance and financial outcomes, including revenue and margin growth.

Job Responsibilities

Actively prospect and grow existing customers'' recurring revenue within the client base

Upsell Education and Expert Services and cross-sell additional products

Achieve and exceed sales objectives within defined accounts and assigned territory

Engage, strategize, and cultivate deep relationships with senior-level executives at client companies

Manage renewal pipeline and provide timely and accurate forecast reports

Maintain professional and technical knowledge of Optimizely''s Commerce products

Proactively provide smart client research and industry-specific information

Perform sales presentations to position products and services to the customer’s specific needs

Identify, develop, and maintain long-term constructive and effective client relationships

Maintain regular contact with clients regarding account direction and project management issues through QBRs and scheduled meetings

Establish and maintain the role as client advisor

Understand the financial status of accounts at all times

Serve as a single point of contact for customers, partners, and internal sales for services opportunities

Knowledge And Experience

Proven experience owning the renewals process end-to-end — including negotiation and closing — even when supported by account teams

Strong ability to manage multiple products across a complex customer portfolio

Comfortable working in a fast-paced, dynamic environment with shifting priorities

5+ years in a client-facing role, ideally in a digital marketing or SaaS environment

Strong customer empathy and a focus on revenue growth

Excellent communication, presentation, and negotiation skills

Technically savvy, with a good understanding of digital marketing concepts

Experience using CRM tools such as Salesforce and Gainsight

Organized and analytical; able to manage multiple projects and stakeholders

Able to work autonomously and collaborate effectively across teams

Fluent in English; fluency in Arabic or Dutch is a plus

Willingness to travel occasionally

A positive, proactive, and “can-do” attitude

Education

Bachelors degree and preferably further professional training in direct marketing or a Masters degree is a plus

Competencies

Establishing Relationships

Navigating Organizations

Prioritizing and Organizing Work

Making Convincing Arguments

Negotiating Agreements

Championing Customer Needs

Equal OpportunityOptimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Software Development

We are not including location-based job alerts or external postings for this refined description.

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