Overview

As a Hearing Care Assistant at Scrivens Opticians and Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare.This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.Responsibilities

Assist with hearing screening and pre-consultation proceduresSupport Audiologists during hearing tests and fittingsProvide advice on hearing aid care, maintenance and useDeliver ongoing customer support including follow-up appointments and adjustmentsMaintain accurate customer records and handle administrative tasksContribute to the day-to-day smooth running of the hearing care service in-branch and medical centresStay informed about hearing care products and developmentsWhat We’re Looking For

We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace.A full clean driving licence is essential as this is a mobile role.What We Offer

Full training and development including the potential to progress to a Hearing Aid AudiologistA supportive, family-run working environmentFlexible working patternsCompetitive salary and benefitsOpportunities to work across both hearing and optical services28 days annual leave including bank holidaysGenerous staff discount scheme

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