SENIOR REGIONAL SUPPORT OFFICER Based in the NEU Eastern Region (Newmarket, CB8 8GY) Permanent, full-time Commencing salary £58,983 per annum The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education. We are seeking to recruit a Senior Regional Support Officer (SRSO) who will contribute to the strength of the Union and to the priorities for supporting, engaging and involving members, through the management of a team of regional support officers in the region. Having oversight and responsibility for the assessment and allocation of casework referrals and acting as an escalation point for complex casework and complaints to regional support officers. We are looking for applicants who can motivate, develop and support a team individually and as a group; deal with escalated issues and complaints; assist in relevant areas of research on priority issues for the Union regionally; undertake casework research, support and management up to a hearing; and manage personal injury casework. The role of Senior Regional Support Officer is an office-based role, and the NEU also operates a Blended Working Arrangement Policy which means colleagues can ..... full job details .....