We are seeking a reliable and detail-oriented Warehouse Customer Service Representative to support our operations team. This role involves managing a backlog of customer emails and complaints, ensuring timely responses, and maintaining a high level of customer satisfaction. The ideal candidate will be comfortable working on a computer for extended periods and possess strong communication and problem-solving skills. Key Responsibilities: Manage and respond to a high volume of customer emails and enquiries in a timely manner Handle customer complaints professionally, working to resolve issues efficiently Update internal systems with accurate customer information and case details Liaise with warehouse and logistics teams to investigate and resolve order issues Prioritise workload to address urgent queries and clear backlogs effectively Maintain clear and professional written communication at all times Follow company procedures and service standards when handling customer interactions Requirements: Strong computer skills, including experience with email platforms and data entry systems Good written communication and attention to detail ..... full job details .....