IT Support / Assistant (part time - 25 hrs per week) 28k - 29.5k pro rata Mon - Fri 9am - 2pmBased - Fulham, London SW6Immediate start Role purpose:Proactive and customer-focused, this role is the first point of contact for technical support,ensuring smooth operations of our IT systems and providing exceptional service to staff and stakeholders.Key Responsibilities:Provide day-to-day support for staff and stakeholders using SharePoint, Microsoft Teams,Office 365, VoIP telephone system, mobile phones/tablets, AV equipment and our in-house CRM Pyramid including troubleshooting common issues and escalating more complex problems to our ICT contractor''s and line manager as required.Support the administration and basic configuration of the digital systems, ensuring user accounts and permissions/access rights are kept up-to-date and in line with current best practice for cyber security and wider digital infrastructure.Assist in monitoring and maintaining the organisations ICT equipment, network infrastructure and CCTV, reporting faults and liaising with our ICT contractors and line manager for resolution.Support our ICT contractor''s external helpdesk to ensure IT problems are logged, tracked, and resolved promptly, maintaining good communication with users and stakeholders throughout.Assisting with staff onboarding process, set up new user accounts and equipment.Maintaining accurate and complete IT documentation such as equipment inventory,certification, guidelines explaining ..... full job details .....