Service Desk Analyst Bournemouth - Permanent - £35,000-£38,000 - HybridVIQU have partnered with a leading multi-site organisation to recruit a Service Desk Analyst within their Group IT department, based in Bournemouth with hybrid flexibility. This is a newly created role in a modern End User Computing team, ideal for someone who enjoys problem-solving, improving IT processes, and being the first line of defence in maintaining secure, high-quality service delivery across the business.Key Responsibilities of the Service Desk Analyst: Deliver first and second-line support across the Group, resolving incidents and service requests in line with SLAs. Support user onboarding, access control, and offboarding activities across Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365. Manage access requests and maintain compliance with GDPR, FCA, and other regulatory frameworks. Administer and support security policies such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO). Contribute to automation and process improvement within IT support and access management workflows. Act as a key point of contact for IT-related queries, ensuring excellent communication and customer service. Maintain accurate documentation, asset records, and audit trails to support operational integrity.Key Requirements of the Service Desk Analyst: Proven experience in an IT Service Desk or technical support role within a medium to large organisation (1,000+ users). Strong working ..... full job details .....