Recruitment Support Officer (Temporary Role) - -12.60 per hour - Hybrid (Newport, Wales)
Duration: 12 months (Potential Extension)

Are you looking to build your career in a dynamic and supportive environment? My client is recruiting Recruitment Support Officers to join their team. This is a fantastic opportunity to work on meaningful Central Government recruitment campaigns while gaining hands-on experience in a high-volume, service-driven environment.

What You''ll Do:

• Be the first point of contact for applicants and hiring managers
• Handle incoming calls, live chats, and emails related to recruitment processes
• Support internal teams by gathering information from applicant tracking systems and escalating more complex queries
• Deliver exceptional customer service and support throughout the candidate journey
• Maintain accurate records and ensure compliance with processes
• Highlight and contribute to service improvements
• Collaborate closely with team members to ensure service level agreements (SLAs) are consistently met

Shift Model & Hours:

• Hybrid working: 2 days in-office (currently Thursday & Friday), 3 days from home
• Office Location: Newport
• Working hours: Monday to Friday, 8:00 AM - 6:00 PM (flexible shift rota within these hours)

Training & Support:

• On-the-job training provided (no formal classroom training required)
• Continuous support and guidance from experienced colleagues and line managers

Key Skills & Attributes:

Essential:

• Excellent communication and interpersonal skills
• High level of accuracy and attention to detail
• Ability to work effectively in a team
• Strong customer service focus with a professional manner
• Organisational skills and the ability to multitask
• Problem-solving mindset with a proactive attitude

Desirable:

• Comfortable navigating internal systems and following structured processes
• Numeracy and data entry skills
• Experience in a contact centre or customer service environment (preferred, not required)

Ready to take the next step in your career? Apply now and become part of a team that values your contribution and offers real opportunities for growth.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.