Tech Support EngineerLocation: Staines, SurreyLength: 12 MonthsDuration: 12/08/2025- 12/08/2026Rate: £162.67 per day (Inside IR35)Hours:

40 hours per weekOverview of Role:In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the client software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.Understanding the client platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.Skills and Experience:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.2-4+ years customer facing technical support experienceAbility to troubleshoot difficult technical issues with ease and complexityAbility to read basic Java/JavaScript codePersonal commitment to quality and customer serviceDemonstrated ability to troubleshoot difficult technical issuesWorking knowledge of the components in a web applications stackExperience in one (or more) of the following: JavaScript, CSS, HTML, XMLGood experience writing or debugging JavaScript (or other object orientated languages)Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc.Excellent verbal and written communication skillsWorks well in a team environmentStrong personal commitment to quality and customer serviceAbility to understand and communicate complex issues and technical processesProven ability to maintain a professional demeanor when handling complex user issues and dealing with customersA fundamental understanding of ITSM, ITIL, or CMDBExperience in one (or more) of the following: UNIX Shell, AJAX, ReactJS, GraphQL, Angular

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