Oracle Fusion SaaS Payroll Implementation Support EngineerJoin to apply for the Oracle Fusion SaaS Payroll Implementation Support Engineer role at Oracle.

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!

What You’ll Do

As a Fusion SaaS Analyst for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers.

A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Fusion SaaS Analyst, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

The background you should have for this job

3-5+ years experience with Oracle Cloud SaaS Payroll

Hands-on experience in supporting/integrating and extending Oracle SaaS Payroll

Full understanding of UK payroll and absence legislation

Expertise in configuring and optimizing applications, and understanding of performance tuning techniques

Experience applying and testing of Oracle Updates

Strong experience in proving support, configuration and extension services activities to UK Govt/Commercial clients.

Excellent spoken and written English language communication skills.

Ability to work with multiple teams to address client needs.

Demonstrated self-initiative and ability to work independently and unsupervised.

Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.

Willingness to undergo UK Government SC security clearance

This role requires UK Personnel meeting minimum requirements. Detailed below.

UK Nationals who are eligible to support UK Government Environments can only apply for this role. UK Nationals are individuals who hold at least one of the following government-issued documents: 1. Valid UK Passport. 2. UK Birth Certificate. 3. UK Naturalization Certificate

We also use

Fusion SaaS (All)

Cx Cloud

EPM Cloud / On Prem

ResponsibilitiesAs an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

QualificationsCareer Level - IC4

About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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