Responsibilities

Installing and configuring hardware and software components to ensure usability.Troubleshooting hardware and software issues.Ensuring electrical safety standards are met.Repairing or replacing damaged hardware.Upgrading the entire system to enable compatible software on all computers.Installing and upgrading anti-virus software to ensure security at the user level.Performing tests and evaluations on new software and hardware.Providing support to users and being the first point of contact for error reporting.Establishing good relationships with all departments and colleagues.Conducting daily backup operations.Managing Inventory – Create Forecast for the upcoming months.Shipping and Receiving – Shipping damaged/faulty OEM equipment and receiving replacements.Handling Shipments and Vendor Equipment Deliveries.Managing technical documentation.Technical support to end-users at their deskside and remotely, diagnose and troubleshoot hardware and software issues.IMAC-D: Install, configure, and maintain computer systems, peripherals and mobile devices.Strong knowledge of Windows and Apple operating systems (iOS/iPadOS/MacOS).Experience with Microsoft Office suite, Zoom or other online meeting platform, Cloud services like iCloud and OneDrive, Microsoft InTune, Microsoft SCCM, Microsoft SharePoint, and other business applications.Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.Experience supporting meetings in conference rooms with videoconference equipment.Maintain accurate inventory of IT assets and all the collaborative spreadsheets.Know-how of ITSM best-practice and experience with IT ticketing software (like ServiceNow): management of support tickets in a timely manner (according to SLA) and document all support activities accurately in the ticketing system.Perform other IT related duties as assigned.Qualifications / Requirements

It’s required to work in office, five days a week.Team focused with at least 2 years of experience in an Enterprise work environment (extra point: pharmaceutical company as Local IT Support).Excellent customer service and communication skills (with the users and with the rest of the team).Proactivity, smart approach, and ability to work independently but also efficiently as part of a team.Ability to prioritize and manage multiple tasks in a fast-paced environment.Ability to communicate in English language (written and spoken) to other support teamsWindows and Mac OS administrationConference room checks, Office 365, End User Computing skillsCustomer ServiceSeniority level

Mid-Senior levelEmployment type

ContractJob function

Accounting/AuditingIndustries

IT Services and IT Consulting

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