Overview

Senior Director - Global Operations and TechnologyA leading organisation in the financial services space is seeking a Senior Director to lead global operations and drive process transformation across international markets. This strategic role will oversee large-scale, multi-region operational teams while also steering the re-engineering of core processes through modern technology and automation.This role requires a proven leader with deep experience managing global operations teams and a strong understanding of technology-driven change. You will be responsible for shaping operational strategy, improving service delivery, and implementing automation tools to drive efficiency, resilience, and measurable impact.We’re looking for someone with experience in a fast paced and innovative financial services environment, ideally within a fintech, neobank or other high growth FS firm. A strong track record of driving improvements in efficiency, cost to serve and customer experience is essential.Responsibilities

Lead and scale international operations teams (mid and back office), with responsibility for workforce planning, SLAs, and service deliveryDrive end-to-end operational transformation, including process redesign and automationImplement modern tools and technologies to improve productivity and streamline compliance-heavy processesFoster a culture of continuous improvement and customer excellenceCollaborate closely with engineering, product, compliance, and risk teams to ensure alignment between operations and technologyKey skills

Proven experience managing large-scale global operations in complex environmentsTrack record of leading large teams of 300+ across multiple geographiesExperience managing multi-million-pound operations functionsDemonstrated success in delivering technology-led operational outcomesStrong track record of improving customer satisfaction and operational efficiencyStrategic operational thinker with a strong grasp of how technology enables resilience and scaleHands-on experience with automation tools and modernising legacy systemsBackground in innovative, tech-driven, and regulated environments such as fintech, neobanking, or high-growth B2B or B2C businessesAbout the job

Contract Type: PermanentSpecialism: Projects and TransformationFocus: Executive / Head of ChangeWorkplace Type: HybridExperience Level: ExecutiveLocation: LondonSalary: NegotiableIndustry: Financial ServicesJob Reference: C5IOQ3-F19E2431Date posted: 29 August 2025Consultant: Meghan BartlettRobert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

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