Overview

Posted On: 21st August 2024As an operational Senior Floor Manager, you will manage, motivate, and inspire the UK Sales team. You will mentor, support, and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business’s success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!Responsibilities

Ensure all sales teams are motivated and are delivering the highest quality customer service to all clientsProvide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind.Deliver all company targets set by the business.Ensure that all team’s competent agent/advisor status is within the business threshold from a Training and Competence perspective.Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development.Feedback on all QA calls within SLA dealing with any queries in line with business process.Lead on daily meets with Sales team managementDeliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process.Benefits

Daily, weekly and monthly incentivesProfit share scheme25 days’ holiday, plus bank holidaysDay off on your birthdayPerkbox discountsHolidays increase after 2- and 5-years’ service.Pension Plan and Life InsuranceINDMANS

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