2nd Line Support Engineer Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK. They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service. Due to continued growth, they re seeking a capable and confident 2nd Line Support Engineer to join their friendly, professional technical team. The Role The successful candidate will act as a key escalation point for 1st Line Engineers, providing hands-on technical support across Microsoft 365, Windows Server, networking, and endpoint environments. This is a client-facing role involving a mix of remote troubleshooting, site visits, and project work. You ll be based in Altrincham, with some flexibility for hybrid working. A full UK driving licence is essential, as the role involves occasional travel to client sites including London and the Lake District and may occasionally require international travel to support global client operations. Key Responsibilities Deliver 2nd line remote and on-site support for client systems and users. Act as an escalation point for the 1st Line team, resolving complex issues. Support infrastructure projects, migrations, and deployments. Troubleshoot across Microsoft 365, Azure AD, Windows Server, and networking. Liaise with senior engineers and vendors where needed. Maintain documentation and communicate clearly with clients. Contribute to ..... full job details .....