Customer Onboarding Analyst is required by my international client based in the Slough area. They are looking for a recent graduate level candidate who has some customer service experience to join their Customer Onboarding Team which makes up part of their larger IT capability. This role will be office based for five days per week whilst full training is given, once up to speed they work a hybrid model with three days onsite and two days remote based. Responsibilities, not limited to: The successful candidate will be responsible for: Customer Onboarding for Fulfilment Customers and First line Support for any customer issues raised with the IT Team The role will be responsible for being the first line support for the following tasks: Customer Issues Providing first response to any customers raising an issue with booking a shipment or their integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved. Company Systems Another part of the IT Team is the Support and System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed. Integration Pre-Sales Supporting the sales team by providing any information required to assist them with discussing the potential integration with prospect customers. Such as providing guides, documentation or organising conference calls with ..... full job details .....