Department: BIU and Customer Services Location: London, Greenford Type of Contract: Permanent - Full Time (on-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK''s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Customer Services (Telephony) Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries. The role holder is required to identifying the caller''s requirements, and where possible, being able to resolve the caller''s enquiry at the first point of contact. In more complex scenarios to be able to progress the enquiry using our internal ticketing and wider internal colleague collaboration. The Customer Services (Telephony) Officer is required to manage calls professionally and provide accurate meaning information to our customers, a while projecting the Company''s image in a courteous and helpful manner. The shift patterns are: Monday-Wednesday: 9am-6pm Saturday-Sunday: 9am-5:30pm Thursday-Friday: OFF What the role involves: Handling inbound and outbound queries from multiple channels, ..... full job details .....