Sue Ross Recruitment are working with an international manufacturing company based in North Sheffield, who are seeking a proactive and customer-focused Customer Service Representative to join their growing team, on a 12 month Fixed Term Contract basis. This is an exciting opportunity to work in a fast-paced, global organisation where you will play a key role in supporting customers and ensuring a seamless order process from enquiry through to delivery. The Role You will provide a high level of customer service, support, and technical guidance to both internal and external customers. This role involves handling customer orders, resolving queries, and building strong working relationships to ensure the best possible service delivery. Key Responsibilities Receive and process customer orders via telephone, email, and electronic systems Accurately enter and amend orders within the ERP system, ensuring all deadlines and order cut-off times are met Handle customer queries and complaints efficiently, resolving issues within your remit Manage orders of a basic level of complexity with accuracy and attention to detail Follow established work instructions, suggesting amendments where necessary Support coordination of customer service activities, including shipping, inventory and production schedules Review reports, orders, and shipment details to support operational efficiency Escalate customer issues to management in a timely manner when required Build strong relationships with ..... full job details .....