Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per dayIn short: This is a Separation and Transformation within the business. We''ll be transitioning services to an offshore third party provider. Your role will be to work with the third party ensuring we can plan and co-ordinate a successful transition. This role will be documentation heavy as a pure analyst so not really fit for manager-level candidates.In full:Working with a third party provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge:ITIL FoundationGood planning skillsAttention to detailA general understanding of Service TransitionStrong communication skills and understanding best method of communication to deliver messages and engage stakeholders.Proactive thinking, recognise the current workstack and identify ways to be prepared for future drops to enable the team to meet programme deadlines/targetsKnowledge of RAID logs, RACIDesired Skills and Competencies:Excellent communication and stakeholder management skills with the ability to challenge professionally to achieve the best outcomes.Strong analytical and problem-solving abilitiesStrong experience of e vendors engaging in a service transition context.Ability to manage multiple projects and priorities in a ..... full job details .....