Job Title: Senior Business Analyst - Dynamics 365 CE (Not-for-Profit)Location: Hybrid - occasional client site visits as required

Start Date: Immediate / as agreed

About the RoleWe are seeking a Senior Business Analyst with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value.

Key Responsibilities

Lead workshops and capture business requirements from stakeholders

Design, configure, and deliver Microsoft Dynamics 365 CE solutions aligned with client objectives

Mentor and guide Business Analysts, promoting best practices and knowledge sharing

Drive process optimisation, system adoption, and continuous improvement initiatives

Oversee User Acceptance Testing (UAT), training, and change management activities

Collaborate with technical teams and stakeholders to ensure solutions deliver tangible business impact

Experience and Skills Required

Proven experience as a Business Analyst in CRM implementations, preferably with not-for-profit clients

Strong hands-on experience with Microsoft Dynamics 365 CE and the wider Power Platform

Expertise in process mapping, gap analysis, and solution design

Experience mentoring or leading Business Analysts

Familiarity with Agile and Waterfall project methodologies

Excellent stakeholder engagement, communication, and analytical skills

Why Join Us

Permanent hybrid role with flexibility and occasional client site visits

Opportunity to shape CRM solutions and influence process improvements

Collaborative team environment focused on innovation and growth

#J-18808-Ljbffr