Main duties of the job

AsDigital Support Manager, you will oversee both the technical and reportingteams responsible for maintaining, optimising, whilst working in partnershipwith Leeds Teaching Hospitals NHS Trust, Digital IT Team (DiT). You willensure seamless day-to-day operations, lead troubleshooting and incidentmanagement, lead digital projects and drive continuous improvements in systemperformance and user experience.Yourleadership will be crucial in:Managing a diverse team of digitalspecialists and analystsCo-ordinating system upgrades andintegrationsDeveloping robust reportingframeworks to support clinical and operational decision-making.Collaborating with cross-functionalstakeholders including LTHT DiT, clinical teams, and external vendorsEnsuring compliance with NHS datagovernance and security standardsAboutYou:Thecandidate will bring strong management experience within healthcare digitalservices or a similarly complex environment. You are confident in navigatingmultiple systems, data reporting, and leading teams through change. Excellentcommunication skills and a proactive, problem-solving mindset are essential.Joinus to play a key role in enhancing digital services that support criticalpatient care.Applytoday to help shape the future of pharmacy digital support!About us

LeedsTeaching Hospitals NHS Trust is one of the largest and most respected NHStrusts in the UK, providing outstanding patient care across a wide range ofspecialties. The Trust is known for its commitment to clinical excellence,innovation, and education, serving a diverse population in Leeds and beyond.It offers a dynamic and supportive environment where healthcare professionalswork collaboratively to deliver high-quality, patient-centred care. With afocus on research and continuous improvement, the Trust provides excellentopportunities for professional development and involvement in pioneeringhealthcare initiatives, making it an inspiring place to build a rewardingcareer.LeedsTeaching Hospitals is committed to our process of redeploying ''at risk''members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.Job responsibilities

ThePostholder will manage the information and reporting systems that support theoperation of MMPS. This will involve all aspects of digital work and includemanagement and supervision of the digital Reporting and TechnicalSpecialists. The Postholder will work with the Associate Lead ClinicianDigital to identify and meet new demands for digital based services withinMMPS and beyond providing technical insight whilst leading development workon reporting and leading digital implementation projects.Thepostholder will:Be responsible for the provision ofa rapid-response - Digital Support service to MMPS (approximately 750 staff)and to manage the work of Pharmacy Digital Support Staff in their provisionof a Digital Support service.Take responsibility for maintainingthe ongoing operation of all Pharmacy Digital systems: ensuring properinstallation, performance, security, backup, audit and reporting services.Undertake systems analysis inconnection with proposed new systems and produce specifications fordevelopers / suppliers.Undertake research and development/ programming work in connection with new / replacement Digital systems.Take responsibility for liaisonwith the Trusts Digital IT Team and other suppliers/service providers andensuring the proper adoption and adherence to Trust policies.Share the responsibility fortraining, with a particular focus on IT skills development within thedepartment.Carry out the role of MMPS, ProductOwner for the Helix IT Service Management software.Be the bridge between technical andclinical when delivering IT solutions.Person Specification

Skills and behaviours

A proven disposition for Service Roles, with a helpful and co-operative nature.Ability to cope with a high and unpredictable workload, meet objectives, be accountable.Able to manage resources to meet timescales.Ability to inspire positive attitudes and co-operative behaviour in colleagues when implementing Trust-wide IT initiatives.Ability to diagnose and take the lead in managing unfamiliar and serious situations at short notice.Qualifications

Educated to Degree Level or holds a recognised qualification in an IT or Business related discipline.Has acquired further update qualifications since graduation.Experience

Knowledge of the various Business, Personnel and Technical issues associated with the delivery of an digital support service. Systems Analysis / Design / Programming / PC support / Diagnostic skills.Experience of Managing IT systems at a senior level within a large organisation.Experience of formulating technical standards and operational procedures.Experience of management.Knowledge of the Pharmacy Management System.Knowledge of: SQL, ODBC, PCs, Windows Servers, Networking, Backup,Web development: IIS, ASP, ASP.NET, SQL Server Active Directory MS 365 (particularly Power Bi), Crystal Reports.Substantial IT experience, at least 2 years at a senior level.Additional Requirements

Competence in PC / Printer fault diagnosis / component replacement.Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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