Technical Support Engineer Peterborough Permanent £30,000- £35,000 (doe) + Benefits We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025. Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities. This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions. Key Skills and Experience: Troubleshoot and resolve user issues; escalating when necessary. Collaborate with developers on latest software versions. Learn and adapt to each customer s specific setup. Create internal knowledge base (Wiki) articles as needed. Experience with helpdesk ticketing systems and customer support. Familiarity with SQL and SQL Management Studio. Excellent problem-solving skills with a proactive learning mindset. Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus. Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution. ..... full job details .....