Aftersales Manager - Motorcycles
Aftermarket Sales Manager - MotorcyclesAs an iconic Motorcycle brand famous for its history and continued presence in the UK markets, to support their continued market and dealership engagement, they are seeking an Aftersales Manager who will be part of the UK management team and be accountable for Aftersales deliverables in support of Sales, Customer Care, Warranty Resolution, Parts, GMA, Quality, and Continuous Product Improvement.To support continuous motorbike ownership, retention and repurchase, the position engages with senior management at UK company / manufacturing site along with their distributors and dealers, closely collaborating with the respective functional areas of Sales, Marketing, Finance, Operations, Field Teams, Quality, RandD, Engineering, Manufacturing, and Design. The role supports and guides the aftersales operations of the distribution network outside of Responsibilities- Drive a Continuous Improvement ethos through active reporting of warranty and customer concern data back to factory Quality and Product Improvement stakeholders.- Act as the Aftersales ambassador for our clients'' brand.- Responsible for all aftersales areas of the business for our clients'' brand in support of the distribution channels and dealer networks.- Provide and deploy accessible technical support to the distribution channels and dealer networks.- Be central to managing and developing the warranty process for the brand with all stakeholders.- Work with key partners and ..... full job details .....
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