Role: Customer Care Advisor/PlannerContract: 3 months (possible extension)Location: Oldham, UKRole type: Full-timeWorking shifts: Monday to Friday (37.5 hours)Client: Equans EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK and Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS'' 13,500 UK and Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.Job SummaryThe role of the Customer Care Advisor/planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities.Duties include: responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives works and updating diaries.Carry out various tasks to a high standard as instructed, including but not limited to:Confirming and booking in appointments through Equans IT system currently Castleton Maintain.Raising and updating support tickets to enable tracking and resolution of customer requests.Investigating and resolving customer complaints and closing out support tickets.Ensuring Customer Service Level Agreements have been metMaintaining a database of customer information.Escalating and liaising with ..... full job details .....