Your 5-star hotel career starts here.As part of the St. James''s Hotel and Club team, you will enjoy a career with like-minded people who take pride in the property, are passionate about their roles and determined to succeed. The people who work for St. James''s Hotel and Club are our most valuable asset, bringing a quality and commitment to their work that is exceptional in the world of luxury hospitality. Our core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style.Your PassionSupervises overall activities in the department.Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.Keeps knowledge/information of any change in hotel policy and procedures and enforce them.Ensures good communication and cooperation between front office department and other departments.Controls expenses of front office department.Maintains a personalized service standard of the reception by constant training and motivation of the team members.Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordinglyConducts daily briefingsBlocks special room. Requests and personally checks them prior to the arrival of guests.Personally, welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.Personally, resolves any problem a guest may face during his stay in the hotel or endeavours to provide the maximum service possible always with a margin for flexibility.Conducts regular inspections of areas in all areas.Meets regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management.Communicate to management concerned, movement of guests and guest comments.Attends to the morning meetings and any operational meeting in the absence of the Front Of House ManagerPerforms Duty Manager responsibilities on rotating shifts including nightsPerforms any other duties as assigned by the ManagementIs fully conversant with Health and Safety procedures within the hotelYour PersonalityPrevious experience in a supervisory role within the hospitality industry is preferredBilingual/multilingual skills are highly desirableStrong communication and interpersonal skillsAbility to handle difficult situations with tact and professionalismKnowledge of health and safety proceduresExcellent organizational and time management skillsCompany Benefits50% off from rooms and FandB outlets for you and your friends and familyContinuous training and development for all staff of all levelsTFL monthly travel card up to £147.50 for zone 1 -2 paid after successful completion of probationStaff meals provided on shiftDiscretionary service chargeLaundry service all formal uniform28 days holiday including bank holiday increasing after 2-year serviceSt. James is calling.....

We look forward to receiving your application and getting to know you!In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.

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