We’re a growing team, and as we scale, so does our need to focus on expanding our Customer Success team. You’ll be joining a people-focused company, and as a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy.THE OPPORTUNITY

Advocating customer needs throughout the customer lifecycle, understand customer business challenges, and industry trends consulting on how Vendavo can help them achieve their objectivesCollaborate with the account team to develop account plan and call-to-actionsCultivate relationshipstodriveadoption, ensure retention, and maintain high overall customer satisfactionDevelop partner focused relationships with key account contactsUnderstand customer concerns working effectively with internal teams to ensure our ability to resolve themPartner with Vendavo SME’s andcustomer stakeholders advocating and anticipating the needs of customersMonitor and report out Customer Health Metrics (Usage,Value measurement, Customer Sat, Churn Risk, Maturity Model,etc.)Communicate with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal teamChampion customer needs relative to software feature requirementsSupportingSales whenupsellopportunitiesare identifiedOther duties as assigned.THE SKILL SET

Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at a Enterprise level.Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes.Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques.Project Governance Knowledge: Understanding of the principles of effective Project Governance, especially as it relates to complex software implementation.Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation.Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to Vendavo solutions.Enterprise Account Management: Experience managing large enterprise customer relationships (>$1 Billion in Revenue and global presence).Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus.Demonstrated ability to engage and build relationships with customer executives and key decision-makers.Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes.Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers.Willingness to travel up to 10% and support international time zones.THE BENEFITS

Fully remote based with the flexibility to work from anywhere in the UKFlexible working hoursWorking within a team of friendly, skilled people where help is always within reach25 vacation days per year in addition to public holidays4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday16 hours of paid volunteer time per yearGroup Life InsuranceIncome Protection InsuranceAccident InsurancePension Salary Exchange SchemeOptional Medical InsuranceTravel insurance for business travelsCell phone allowance up to 80£ per monthHigh-end laptop (Dell XPS or Mac)Quarterly team events (bowling, boat cruise, after-work)Competitive pay and bonus/commissionTHE VENDAVO STORYVendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.OUR SAAS PRODUCTSOur B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate and Channel Manager. You can learn more about our products

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.OUR FUNDINGWe are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.OUR CULTURE and YOUWe collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.EMEA and California residents applying for positions at Vendavo can see our privacy policy

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.OUR TEAM IS GROWING. YOU WILL TOO.

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