Job title: Contracts Administrator Location: Manchester - hybrid Contract Length: 6 months Randstad Sourceright is proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is the front-line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements. The role is responsible for: Order Processing for all service contracts. Renewal and Service Credit Quotations for all CS Contracts. Commercial activities inclusive of payment terms reviews, invoice queries and credit checks and creation of new accounts and monthly reporting. Manages all Response Contract documentation and manages the filing system within the network. Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA. Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements. Generates monthly Service Credits statements in line with customer and engineer requirements. Creating a service ticket in the designated ticketing system. Ensuring the compliance with the relevant KPI targets. Escalate issues to the applicable Manager according to defined parameters. Requirements for the role: Background in Contracts ..... full job details .....