CMI2JP(UK) Customer Order Management Representative - Level II As part of a new project we''re looking for 4 Customer Order Management Representatives for the Peterborough site.The initial assignment duration is 12 months, this will likely get extended.PAYE rate: £15.88 per hourThis is currently a fully onsite role, 5 days per week onsite especially during the initial training period.It''s expected this will evolve to a hybrid role (2 days per week remote).We are looking for candidates with 2 or more years of experience in a similar or CS experience in a manufacturing or engineering environment is requiredSome technical affinity/understanding is required for this role.Good communication skills are a must!Job Summary:Act as the single-point-of-contact for assigned customer accounts; managing the entire order lifecycle to ensure orders are processed on time.Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer ordersProviding accurate documentation and continual communication to customer throughout the process.Take ownership of and resolve complex customer inquiries through extensive research, a detailed ..... full job details .....