Overview

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IT Service Desk Analyst 2nd Line

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TieTalent .Role: IT Service Desk Analyst 2nd LineLocation: Manchester - M27 8UJContract Type: PermanentHours: 9am - 5.30pm Monday - FridaySalary: £27,000 - £35,000 DOEAre you proactive, enjoy solving problems, and want to work in a fast-paced IT environment? We’d love to hear from you!We are looking for an IT Service Desk Technician to join our team. In this role, you will be the main contact for all IT-related problems and requests. You will help both internal and external customers by providing technical support and advice, while logging and tracking all issues using our IT Service Management (ITSM) tool.

Responsibilities

Provide IT support for Microsoft systems, Office 365, and mobile devices.

Log and manage service tickets using the ITSM tool.

Troubleshoot and resolve network issues (Wi-Fi, workstation setup).

Manage user accounts and permissions in Active Directory.

Support and maintain Office 365, Exchange, and SharePoint.

Escalate complex issues to other teams when necessary.

About You

Previous experience in a similar role.

Positive attitude and self-motivated.

Strong knowledge of Active Directory and Exchange.

Experience troubleshooting networks and workstations.

Familiarity with ITSM tools and customer service skills.

Good communication and time management skills.

What We Can Offer You

Life assurance

Annual leave entitlement (starting with 20 – 25 days + bank holidays)

Contributory pension scheme

Share save scheme

Paid volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Technology, Information and Internet

Equal OpportunityWe assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

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