RL32241 Service Advisor Hertfordshire 35- 40k Alecto Recruitment is working with our client in their search for a Service Advisor. They are a highly respected, independently owned specialist garage dedicated to the repair and restoration of a single premium marque, spanning both classic and modern models. With fewer than 15 employees, their long-established reputation is built on quality, attention to detail, and exceptional customer service. Their Discerning clientele travel from around the globe to entrust their vehicles to us, expecting a premium experience from first contact to final handover.The RoleWe are seeking an organised and personable Customer Experience and Operations Coordinator to manage the full customer journey and support the day-to-day running of our front office and workshop services. You will serve as a vital link between customers, the workshop, parts team, management, and subcontractors-ensuring a seamless, high-end experience throughout every project.Key ResponsibilitiesCustomer and Job ManagementOversee the end-to-end customer process-from initial enquiry through to invoicing and vehicle collectionCoordinate closely with the Workshop Manager, Parts Department, Managing Director, and AccountsProvide accurate estimates and gain customer authorisation for workMaintain ongoing customer communication, managing changes, approvals, and expectationsSupport marketing, valuations, and client relationship management as neededOffice and Administrative ..... full job details .....