Service Management Lead/Consultant Outside IR35 contract Rate- £600 a day, duration- 6 months Hybrid: must be available to travel to an office 2 days a week if necessary, and occasional travel to Europe Locations: London or Hampshire Our client is a global software distribution organisation, seeking an experienced Service Management Lead/Consultant to support a large-scale service improvement programme. This role will focus on estabilishing the current IT service estate while defining and implementing a future-state service design roadmap aligned to ITIL best practices. Someone who can help define, implement, and then ensure they run sufficiently the following: - Service Management Service Definitions Service Ownership Service Accountability Service Monitoring Service Relationships Service Support protocols Service OLA/SLA and establishing suitable OKR''s Help establish and define suitable mechanisms for Service Transition from pre-production into production Help define and deliver a working Asset Management, CMDB, and then a Service Catalogue Extend the existing Change Management/Enablement (used across the IT Infrastructure space) across the application and engineering teams Key Skills Required:- Framework Mastery: Deep understanding of ITIL 4 practices (Service Strategy, Design, and Transition). Process Mapping: Experience building service blueprints and analysing operational processes. Stakeholder Management: Ability to negotiate Service Level Agreements (SLAs) and ..... full job details .....