Customer Service Clerk Your new company National business based in Wiltshire based near BlagroveYour new role Act as the first point of contact for all internal and external customers via telephone, email and written correspondenceDeliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAsBe able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company recordsExperience in administration - you''ll need to accurately produce all contractual documents for financial products in line with company proceduresManage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updatesManage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed.What you''ll need to succeed Customer focussed - enthusiastic about delivering an exceptional service through proactive communication.Organised - able to simultaneously track and progress in multiple cases.Diligent - accurately conduct a range of administrative duties.Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.Solutions orientated - the desire to overcome hurdles and the ability to identify solutions. ..... full job details .....