Second Line Support Analyst Location: Nottingham (fully onsite) Salary: 28,000 - 31,000 Clearance: SC Cleared or eligible Shifts: 24/7 rotating pattern A well-established IT services provider is seeking several Second Line Support Analysts to join its Technical Operations Command Centre in Nottingham. These roles come as part of a significant expansion following a major contract win and offer the opportunity to work in a dynamic, fast-paced 24/7 environment. This is a fully on-site role and would suit candidates with prior infrastructure support experience who are looking to develop their skills in a secure, enterprise-grade setting. Key ResponsibilitiesDeliver 2nd line support across a broad range of IT infrastructure technologiesMonitor alerts and events, manage batch processing, and respond proactively to incidentsWork to meet SLAs through timely resolution of technical issuesSupport change requests, patching, and technical escalationsMaintain detailed records using call and incident management systemsCollaborate with peers to improve operational efficiency and service quality Essential:SC clearance or eligibility to obtainHands-on experience or exposure to second-line support in an enterprise IT environmentComfortable working in a 24/7 rotating shift modelFamiliarity with technologies such as SQL, Wintel, messaging systems, patching processes, and iSeries operationsExcellent communication skills and the ability to remain calm under pressureStrong problem-solving mindset ..... full job details .....