Position Title: Customer Support Expert Duration: 6 Month Contract Location: Manchester 17.46 per hour - Inside IR35 (Umbrella Rate) Position Description:Customer Support Expert (Contact Centre)Position Overview: As a Customer Support Expert in our Clients'' contact centre, you will be the first point of contact for Customers and Dealers.The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience. Position Responsibilities: Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.Achieve business targets by efficiently managing call volume and resolving customer issues effectively.Maintain accurate and up-to-date customer account records.Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.Provide settlement quotes.Assist customers with financial health and loss recovery enquiries.Support customers through the end-of-contract process.Address and resolve customer dissatisfaction issues.Provide support to customers dealing with bereavement.Offer technical support for the Clients'' Pass ..... full job details .....